This website is owned and operated by Bonvita Footwear Company ApS.

The following terms of trade, sale and delivery apply to purchases made at bundgaard.dk, bundgaardshoes.com and bundgaardshoes.de.

Orders and purchases
Your purchase on the website takes effect from the moment you receive an order confirmation by email. This is also your receipt. To shop on the website you must be at least 18 years old or have the permission of a guardian. If we suspect that we have received personal information from a minor without parental permission, we will immediately delete that information from our servers.

Prices
All prices include VAT at the rate applicable in the country you are ordering from.

Payment
We accept payment by Visa, Visa/Dankort, MasterCard, PayPal, MobilePay, Apple Pay and Google Pay. When you pay by card, the order amount is reserved on your card but only taken when the order is dispatched. Order confirmations are sent to the email address you gave when placing the order. We use an approved payment server that encrypts all your card details using the SSL (Secure Socket Layer) protocol. This means that we cannot read your information and you can enter your card details securely.

Delivery
Once your order has been dispatched, you will receive an email or text message with your tracking number. 

Delivery to Denmark:
Delivery to parcel shops in Denmark is free if your total purchase exceeds 599 DKK.
GLS parcel shop 39 DKK.
GLS business delivery 49 DKK.
GLS home delivery 59 DKK.

Delivery to Germany & Austria:
Delivery to Germany or Austria is free if your total purchase exceeds 65 EUR.
UPS home delivery 7 EUR

Delivery to other European countries:
UPS home delivery 10 EUR
UPS parcel shop delivery 8 EUR

We deliver to the following countries:

Denmark
Belgium
Bulgaria
Cyprus
Estonia
Finland
France
Greece
Ireland
Italy
Croatia
Luxembourg
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Czechia
Germany
Hungary
Austria

Uncollected parcels
When your parcel is delivered to a parcel shop, you have 10 calendar days to collect it before it is sent back to us. When we receive your uncollected parcel, we automatically cancel the order and refund your payment, excluding the return postage. If you still wish to have the items, please place a new order.

Returns & right of withdrawal
You have 30 days to return items bought in our webshop for a full refund. If you wish to return your items and withdraw from your purchase, you must do so no later than 30 days after the order has been delivered to a parcel shop or to your address. 

Items must be returned new and unused, in their original packaging. You are of course welcome to try the item at home, as you would in a physical shop.
When returning an item, please pack it securely. Damage resulting from inadequate packaging may mean that your rights lapse and that it is no longer possible to return your item. The item must be returned in the original shoe box, which is considered part of the product. The shoe box must not be used as a shipping box. While the return is in transit to our warehouse, the items are at your risk. Please therefore keep the proof of postage and the tracking number.

All returns must be registered through our returns portal:
www.bundgaard.floatanalytics.com

In the portal you select the reason for the return and then receive the return method that suits your country:

• Denmark: You receive a QR code that you can use at any GLS parcel shop.
  
• Other countries: You receive a UPS return label by email, which you print yourself and attach to the parcel.
  

You do not need to arrange shipping or choose a carrier yourself. Everything is handled digitally through the returns portal.

Items are to be sent to:
Bonvita Footwear Company Warehouse
Industrivej 3A, Gate 1-2 4632
Bjæverskov
DK

Refunds
Once we have received your returned parcel, we refund the amount to the payment card you used for the purchase, typically within approx. 5 working days.

Return postage is deducted from your refund when you use our return label or QR code:

• Denmark: 39 DKK.
• Other countries: 8 EUR
  

Exchanges
You can exchange your item through our returns portal. Once you have completed the exchange in the portal, you receive either a GLS QR return code if you are returning from Denmark, or a UPS return label if you are returning from abroad.
Please note that the return fee also applies to exchanges.

Right to complain about defects
You have the right to make a complaint about defects for 2 years. Depending on the specific situation and the validity of the complaint, you will receive either a full refund or a price reduction. Damage to the product caused by operating errors, handling errors, modifications or gross misuse is not covered by the right to complain. For the procedure for complaints, reference is otherwise made to the Danish Sale of Goods Act (Købeloven).

How to make a complaint:
Click here and follow the guide in our complaints portal. 

Please have the following information ready:

• Email address
• Order number
• A photo of the product and of the defect itself
• A description of the defect and how it occurred

Our complaints department will look into your case and contact you by email as soon as it has been processed. We aim to start handling complaints within 1-3 working days. We always cover the return costs if the complaint is justified.

Making a complaint
If you wish to complain about your purchase, please contact our customer service on + 45 71 99 17 09 or shop@bundgaard1904.com

If we are unable to find a solution together, you can submit a complaint to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning 
Nævnenes Hus
Toldboden 
2800 Viborg
www.naevneneshus.dk

Please note that a fee is charged for processing the complaint.

If you live in an EU country other than Denmark, you can complain via the European Commission's online dispute resolution platform: www.ec.europa.eu/consumers/odr

If you submit a complaint there, you will need to give our
email address: shop@bundgaard1904.com

Privacy policy
When you shop on our website, we need the following information in order to process your order: name, address, telephone number and email address. You always have the right to be told which information we process about you. If you believe the information is inaccurate, you have the right to have it corrected. In some cases we are obliged to delete your personal data if you ask us to, for example if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe your personal data is being processed in breach of the law. You can write to us at shop@bundgaard1904.com

Personal data is stored securely by us and kept for five years, after which it is deleted. We work with a number of other companies that store and process data, but they process the information solely on our behalf and may not use it for their own purposes. We only work with data processors in the EU or in countries that ensure your information is adequately protected.

Any questions?

Contact customer service:
shop@bundgaard1904.com
+45 71 99 17 09

These terms and conditions were last updated on 03.08.2026. 

Bonvita Footwear Company ApS
Vermundsgade 38C, 4. sal. 
2100 København Ø
Denmark
VAT: DK34688567
+45 71 99 17 09 
shop@bundgaard1904.com